Elwood Clothing Return Policy
At Elwood Clothing, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return policy below for details on how to proceed.
Returns & Exchanges
We accept returns and exchanges within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached.
How to Initiate a Return or Exchange
- Visit elwoodhoodie.com and log into your account.
- Navigate to your order history and select the item(s) you wish to return or exchange.
- Follow the prompts to generate a return label and packing slip.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method, as we cannot be held responsible for lost return packages.
Refunds
- Once your return is received and inspected, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method. Shipping fees are non-refundable.
Exchanges
- Exchanges are subject to product availability. If the item you want is out of stock, we will issue a refund instead.
Final Sale Items
Certain items, such as clearance or promotional products, are marked as final sale and cannot be returned or exchanged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery for assistance.
For any further questions regarding returns or exchanges, please visit elwoodhoodie.com.